Frequently Asked Questions

BankSocial is a comprehensive financial technology platform designed specifically for community financial institutions. We provide modern member and employee experiences across onboarding, investing, payments, and fraud prevention—all within a unified ecosystem.

BankSocial serves community banks and credit unions looking to modernize their digital offerings. We also offer direct-to-consumer services through our BSL DAO community, including the self-directed wallet and Carbon Card.

Unlike traditional fintech solutions, BankSocial offers a complete, integrated ecosystem rather than point solutions. Our platform combines payments (Remint), investing (Prospera), security (Secura), identity verification (Verifiied), and member/employee experiences (Digital Wallet and Nuron) in one cohesive system.

We offer four core ecosystem products (Prospera for investing, Remint for payments, Secura for fraud prevention, Verifiied for identity) and four experience layers (Digital Wallet for members, Nuron for employees, Axon API for custom builds, and Fivancial CUSO for outsourced operations).

Implementation timelines vary based on your institution's needs and infrastructure. Typically, our modular approach allows for phased rollouts, with initial products going live in 60-90 days. Contact our team for a detailed implementation roadmap tailored to your institution.

Yes! BankSocial is designed to integrate with major core banking platforms including Jack Henry, Fiserv, FIS, and others, as well as digital banking platforms like Alkami, Q2, Banno, and more. Our Axon API provides flexible integration options, and our team handles the technical implementation.

We provide comprehensive support including initial onboarding, training for your team, ongoing technical support, and dedicated account management. Our Nuron platform also empowers your operations team with real-time tools for member servicing.

Absolutely. BankSocial is built with compliance at its core. We maintain SOC 2 compliance, follow FFIEC guidelines, and work closely with our financial institution partners to ensure all regulatory requirements are met including BSA/AML, KYC, and consumer protection laws.

BankSocial maintains comprehensive compliance programs including SOC 2 Type II certification, BSA/AML compliance, KYC verification through our Verifiied platform, OFAC screening, and adherence to FFIEC guidelines. We work closely with regulators and conduct regular third-party audits to ensure we meet all federal and state requirements.

For institutional deployments, digital assets can be held in qualified custodial solutions that meet regulatory requirements. We partner with licensed custodians and provide institutions with flexibility in choosing custody arrangements that align with their risk tolerance and regulatory obligations.

Financial institutions benefit through new revenue streams from trading fees, payment processing, card interchange, and premium features. Additionally, you'll see increased member engagement, deposits, and loyalty. Our platform helps attract younger demographics while retaining existing members with modern services they demand.

Prospera is our modern investing platform that enables your members to trade stocks, ETFs, cryptocurrencies, and other digital assets. It includes features like robo-advisory, paper trading for education, market news and data, and DeFi connectivity—all embeddable in your digital banking experience.

Remint is our comprehensive payments orchestration layer that handles all payment types including real-time payments (FedNOW, RTP), international transfers, stablecoins, and traditional rails. It includes instant-issue card capabilities, QR code payment requests, and cross-border FX—all accessible through one unified interface.

Secura is our fraud mitigation and recovery platform that provides bank-grade security, transaction tracing, AI-powered fraud detection, and AI copilots that assist both members and your operations team in preventing and recovering from fraud in real-time.

Verifiied is our identity verification and account opening platform that enables sub-90-second account opening with ID scanning, facial recognition, biometric gating, and portable digital identity that works across all BankSocial products.

Yes! Our platform is modular, allowing you to start with the products that address your most pressing needs and expand over time. Many institutions begin with one or two products and add more as they see results.

BankSocial supports major cryptocurrencies including Bitcoin, Ethereum, Solana, Polygon, and USDC/USDT stablecoins. For traditional investing through Prospera, we support thousands of stocks and ETFs. Our platform is continuously expanding asset coverage based on regulatory approval and market demand.

The BSL DAO is BankSocial's decentralized autonomous organization that allows community members to participate in platform governance, stake BSL tokens, earn rewards, and vote on proposals that shape the future of the platform.

BSL is the utility and governance token of the BankSocial ecosystem. Token holders can participate in DAO governance, stake for rewards, and access exclusive features and benefits within the platform.

You can join the DAO by visiting getthewallet.com to set up your self-directed wallet, acquiring BSL tokens, and participating in governance at gov.banksocial.io. No minimum holding is required to participate in discussions and proposals.

The Carbon Card is our modern payment card built for the digital age, featuring instant issuance, mobile wallet integration, and built-in fraud protection. It's available to members of our community through the self-directed wallet.

Visit gov.banksocial.io to view active proposals, cast votes, and participate in discussions. You'll need BSL tokens in your wallet to vote, with voting power proportional to your token holdings. The platform provides detailed information on each proposal and voting history.

Yes! BSL token holders can stake their tokens to earn rewards. Additionally, certain assets may earn yield through DeFi protocols integrated into the platform. Rewards vary based on market conditions and the specific programs available at any given time.

We employ bank-grade security measures including end-to-end encryption, multi-factor authentication, biometric verification, and segregated security controls. All data is encrypted at rest and in transit, and we maintain SOC 2 Type II compliance.

Our Secura platform provides multi-layered fraud protection including AI-powered fraud detection, facial recognition, device fingerprinting, behavioral analysis, transaction monitoring, and real-time alerts. We also provide AI copilots that assist in fraud prevention and recovery.

Your financial information is stored using bank-grade encryption and security standards. We use segregated storage, regular security audits, and comply with all applicable data protection regulations including GDPR where applicable.

Yes, the BankSocial wallet is self-custody, meaning you control your private keys. Your keys are encrypted and stored securely on your device using advanced cryptographic methods. BankSocial never has access to your private keys, ensuring true ownership of your digital assets.

During wallet setup, you'll receive a recovery phrase (seed phrase) that allows you to restore your wallet on any device. Store this phrase securely offline—never share it with anyone. With your recovery phrase, you can regain access to your assets even if your device is lost or stolen.

BankSocial's Secura platform actively monitors for suspicious activity and alerts you to potential threats. Never share your recovery phrase or private keys with anyone. Enable all security features including biometric authentication and transaction notifications. Our AI copilots can also help identify and prevent common scam attempts.

Pricing varies based on your institution's size, which products you implement, and your specific needs. We offer flexible pricing models including per-account fees, transaction-based pricing, and custom enterprise packages. Contact our sales team for a detailed quote.

Contract terms are flexible and depend on your institution's needs. We typically work with annual agreements, but can accommodate different arrangements. Talk to our team about what works best for your institution.

The best way to get started is to schedule a demo with our team. We'll walk through the platform, understand your institution's needs, and create a customized implementation plan. You can book a demo through our contact page or by calling our sales team.

Yes! We offer pilot programs that allow you to test BankSocial products with a limited user group before full rollout. This lets you prove the value and gather member feedback. Contact us to discuss pilot program options.

Fee structures vary depending on whether you're using the consumer wallet or institutional services. For the self-directed wallet, there are network fees for blockchain transactions. Trading fees apply to cryptocurrency and stock trades. Traditional payment methods may have standard processing fees. Check the fee schedule in your wallet for complete details.

Linking your bank account is simple and secure. Through our integration with Plaid and other banking connectors, you can securely connect your account in minutes. Simply select your institution, log in with your credentials, and authorize the connection. Your credentials are never stored by BankSocial.

Our Axon API provides comprehensive REST APIs covering all platform functionality including account management, payments, trading, identity verification, and more. We provide complete documentation, SDKs, webhooks, and sandbox environments for development.

Yes! Our platform is white-label ready and fully customizable. You can match your brand colors, logos, and design language. For institutions needing complete control, our Axon API lets you build entirely custom frontends.

BankSocial is fully responsive and works on all modern browsers (Chrome, Firefox, Safari, Edge) and devices (desktop, tablet, mobile). Our native mobile SDKs support both iOS and Android for institutions building native apps.

We deploy updates continuously with no downtime. Critical security patches are applied immediately, while feature updates are deployed during low-traffic periods. You'll receive advance notice of any planned maintenance windows.

Yes! The BankSocial wallet provides a unified dashboard where you can view all your assets—cryptocurrencies, stocks, ETFs, and traditional bank balances—in one place. This holistic view helps you better understand and manage your complete financial picture.